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In an effort to improve efficiency and customer service, we are updating our new policy regarding lead times - moving forward, our lead time on all service calls is 2 weeks from the day a support ticket is created. Services requiring immediate attention within the 2 weeks will incur an expedite fee. The expedite fee will be 25% of the support ticket total cost.
Also, any support ticket with over 3 vehicles will incur a Project Management fee of 15% of the ticket total cost. This cost is due to our team having to locate assets and communicating with associate ground teams to complete work.
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